Google Play
Reviews and Complaints
Having trouble loading my gift card
Lol! ...
Pissed consumer.com, that's actually pretty funny. And my tech stream I suppose would seem pretty pissed off but more or less I was just aggravated I thought I expressed that my aggravation not that I was pissed I've been like I said I've been using you guys for a very long time and spent over 25,000 on Google Play. So I know there's got to be some small mistake. I showed you pictures of the gift card and the receipt showing that it is good.
I'm not trying to scam you.
I just want my money loaded. And don't understand why I can't just get a human being on the phone that can do it for me.
User's recommendation: Like I said I've spent $25,000 on Google Play cards so of course I'd recommend you guys to other people
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't redeem Play Card codes
Google Play Store employees are stealing card codes and selling them. The employees change your information in the system and you can't redeem Play Card Codes.
They just wait it out, and then the Google employees have successfully stolen your money. The Card Codes are still active because it shows the value. When you click redeem, it says "unable to redeem code, send details" when you send in pictures of the cards and receipts, now the employees have everything they need to redeem it themselves.
Google Play Store employees are stealing your hard earned money, and gift cards cannot be tracked or returned to the store. Google employees are THIEVES & LIARS!
- Everything about your company is a con
Preferred solution: Full refund
User's recommendation: Get an iPhone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy about losing $400
- Will depend on if i get my money back
- To many times getting cards at walgreens that are not good
Preferred solution: Full refund
User's recommendation: Don’t buy google play cards. I will tell everyone
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad card
- Fine as long as the card works
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle play gift cards won't work
- Games are fun to play
- Gift cards codes never work
Preferred solution: Full refund
User's recommendation: Do not buy these cards unless you have money to lose
No damn help
Preferred solution: I like to get some answers
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nairobi, Nairobi ProvinceMoney hanged on google playstore
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Verified Reviewer | Birmingham, EnglandInvalid gift card
User's recommendation: Req a 0734012****uk phone number
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with google.play gift card
- Easy to access
- Chances of losing money
Preferred solution: Full refund
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Verified Buyer | Boise, IdahoPurchased google play card for $100 and it doesnt work or show my balance
User's recommendation: be careful w Google play cards as not as reliable as Apple
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment is not going through
- Able to use easily
- Purchases dont go through
Preferred solution: I'd like them to fix this issue so I can use my money where and how I want to.
User's recommendation: Google sucks
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pissed
Company fixed the issue and I have been provided with apology. My bank citibank solved my issue.
They credited me for the 5.99 subscription fee for the peacock app purchased thru Google play. They credited me for 12 bucks thru their dispute dept. Saying that these businesses allow for minor amounts to be paid back immediately. If this had been a larger number, then Google would have returned their communication to my bank.
Noone responded from Google Play. So my issue was resolved but NOT BY GOOGLE.
However then in Jan 2024 I noticed thru my bank credit card that I had been charged another $5.99 for months of December 2023 & January 2024. I should not have been charged since I canceled subscription back in November!!
Google play answered my message via email stating that they were sorry but this refund doesn't meet their policies!! Whatever the *** that means!!
Then I tried calling 3 phone numbers to get a live human on phone and I stayed on hold for 30 min and Noone answered call.
Also it's been 5 days since I messaged them AGAIN STATING THEY OWE ME THIS REFUND FOR 2 MONTHS OF CANCELED CHARGES!! AND NOONE HAS RESPONDED TO THAT EITHER!!
ITS UNREAL U CANT GET A HUMAN BEING ON A CALL ANYWHERE!!
I HAVE TRIED TO BE REFUNDED FOR THESE 2 MONTHS FOR OVER A WEEK NOW!!!
FRIDAY MORNING I AM FILING A DISPUTE WITH MY CREDIT CARD BUSINESS AND ALSO A COMPLAINT ABOUT GOOGLE PLAY!!
Donna Napolillo
Preferred solution: Full refund
User's recommendation: Don't ever purchase a streaming app subscription thru Google play cause they will not cancel it for you even if they confirm they did cancel it. They will just keep charging monthly for infinity using and stealing ur credit card Info!!
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Verified ReviewerI was refunded money on jan 30th and it still hasnt shown at my bank?
Preferred solution: Full refund
User's recommendation: Don't buy subscriptions through Google play.
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Verified Reviewer | Oldbury, SandwellREFUND
User's recommendation: Sorry I would recommend no customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisputed Google Platform Fees
- Some apps are useful
- Scammers in gaming apps
Preferred solution: The full reward I have paid for.
User's recommendation: Do Not pay any Google Platform Fees to any app or services/ games to win or receive a payout. This is a scam.
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