Gwynevere Vjf
map-marker Derry, New Hampshire

Having trouble loading my gift card

Google Play - Having trouble loading my gift card

Lol! ...

Pissed consumer.com, that's actually pretty funny. And my tech stream I suppose would seem pretty pissed off but more or less I was just aggravated I thought I expressed that my aggravation not that I was pissed I've been like I said I've been using you guys for a very long time and spent over 25,000 on Google Play. So I know there's got to be some small mistake. I showed you pictures of the gift card and the receipt showing that it is good.

I'm not trying to scam you.

I just want my money loaded. And don't understand why I can't just get a human being on the phone that can do it for me.

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User's recommendation: Like I said I've spent $25,000 on Google Play cards so of course I'd recommend you guys to other people

Willy W Iau

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Can't redeem Play Card codes

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Google Play - Can't redeem Play Card codes
Google Play - Can't redeem Play Card codes - Image 2

Google Play Store employees are stealing card codes and selling them. The employees change your information in the system and you can't redeem Play Card Codes.

They just wait it out, and then the Google employees have successfully stolen your money. The Card Codes are still active because it shows the value. When you click redeem, it says "unable to redeem code, send details" when you send in pictures of the cards and receipts, now the employees have everything they need to redeem it themselves.

Google Play Store employees are stealing your hard earned money, and gift cards cannot be tracked or returned to the store. Google employees are THIEVES & LIARS!

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Loss:
$51
Cons:
  • Everything about your company is a con

Preferred solution: Full refund

User's recommendation: Get an iPhone

Netti P

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Not happy about losing $400

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Google Play - Not happy about losing $400
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I bought 2 $200 google play cards. They were not good. I went back to Walgreens and they said there was nothing they could do
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Loss:
$400
Pros:
  • Will depend on if i get my money back
Cons:
  • To many times getting cards at walgreens that are not good

Preferred solution: Full refund

User's recommendation: Don’t buy google play cards. I will tell everyone

Norman L Ywh

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Bad card

Google Play - Bad card
Google Play - Bad card - Image 2
Bought the Google Play card for $200 on 2/13/24 and receipt signified it was activated. It has never worked.
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Pros:
  • Fine as long as the card works

Preferred solution: Full refund

Timothy L Rvv

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Google play gift cards won't work

Google play gift cards won't work
Google play gift cards won't work - Image 2
I bought 4 Google Play gift cards for a total of $350 dollars and all 4 cards didn't work due to already been claimed codes and this is unacceptable and I feel that I got ripped off and I want my money back. I think that these cards should never be sold in stores ever again
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Loss:
$350
Pros:
  • Games are fun to play
Cons:
  • Gift cards codes never work

Preferred solution: Full refund

User's recommendation: Do not buy these cards unless you have money to lose

Rick L Jeu

No damn help

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Google Play - No damn help
Someone is telling me this the information call you and you need more information to get the the money off his card. I need to find out what's going on
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Loss:
$10

Preferred solution: I like to get some answers

Steele Qkc

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| map-marker Nairobi, Nairobi Province

Money hanged on google playstore

Money hanged on google playstore
Money hanged on google playstore - Image 2
There's a video i was paying on youtube and money was deducted in my mpesa but the money didn't reach the person i was paying to.Kindly help me to refund the money.
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Wadell Fon

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| map-marker Birmingham, England

Invalid gift card

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Google Play - Invalid gift card
Could not ring anybody Picture of gift ca d that is faulty My mobile 0734012**** Uk Colin smith Anycolinsmith@***.com
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User's recommendation: Req a 0734012****uk phone number

Veronica C Ore

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Issues with google.play gift card

Google Play - Issues with google.play gift card
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I bought 2 Google play gift cards and when I tried to redeem them it gives me a message saying the gifts cards have been redeem by another account. The gift cards are $100 each I don't want to lose my money, I would like to have some help with this issue I've been trying to contact someone since I found out about this and no luck please someone help Thank you
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Loss:
$200
Pros:
  • Easy to access
Cons:
  • Chances of losing money

Preferred solution: Full refund

Anonymous

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| map-marker Boise, Idaho

Purchased google play card for $100 and it doesnt work or show my balance

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Purchased google play card for $100 and it doesnt work or show my balance
Purchased google play card for $100 and it doesnt work or show my balance - Image 2
Purchased google play card for $100 and it doesnt work or show my balance - Image 3
Purchased card for $100 as a gift. Have been sending emails for 3 days now. Incl are the $100 receipt to load the card and the activation receipt. Walgreens said to contact Google play. I also sent copy of error report, and card number on back of card. I've yet to even get a response. I will be sending the same email daily. I want a new card or for them to fix this card from their end.
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User's recommendation: be careful w Google play cards as not as reliable as Apple

Shiloh J Shc

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Payment is not going through

Google Play - Payment is not going through
Google Play - Payment is not going through - Image 2
I've had this problem for a while now. I play Mu Origin 3 and have had issues making purchases. It keeps telling my my transaction failed. I have $30 on Google Play Credit and I cant use it. I have money in my bank or on credit cards and can not use it. It takes forever for Google to fix the problem.
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Loss:
$20
Pros:
  • Able to use easily
Cons:
  • Purchases dont go through

Preferred solution: I'd like them to fix this issue so I can use my money where and how I want to.

User's recommendation: Google sucks

Resolved
Donna N Tbn

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Resolved: Pissed

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Google Play - Pissed
Updated by user Feb 09, 2024

Company fixed the issue and I have been provided with apology. My bank citibank solved my issue.

They credited me for the 5.99 subscription fee for the peacock app purchased thru Google play. They credited me for 12 bucks thru their dispute dept. Saying that these businesses allow for minor amounts to be paid back immediately. If this had been a larger number, then Google would have returned their communication to my bank.

Noone responded from Google Play. So my issue was resolved but NOT BY GOOGLE.

Original review Jan 25, 2024
I tried messaging Google play twice online thru their help option. I purchased a peacock stream TV subscription thru them back in October 2023, I then canceled the subscription thru Google play website on November 25th, 2023. I got a confirmation email from them confirming the cancelation.
However then in Jan 2024 I noticed thru my bank credit card that I had been charged another $5.99 for months of December 2023 & January 2024. I should not have been charged since I canceled subscription back in November!!
Google play answered my message via email stating that they were sorry but this refund doesn't meet their policies!! Whatever the *** that means!!
Then I tried calling 3 phone numbers to get a live human on phone and I stayed on hold for 30 min and Noone answered call.
Also it's been 5 days since I messaged them AGAIN STATING THEY OWE ME THIS REFUND FOR 2 MONTHS OF CANCELED CHARGES!! AND NOONE HAS RESPONDED TO THAT EITHER!!
ITS UNREAL U CANT GET A HUMAN BEING ON A CALL ANYWHERE!!
I HAVE TRIED TO BE REFUNDED FOR THESE 2 MONTHS FOR OVER A WEEK NOW!!!
FRIDAY MORNING I AM FILING A DISPUTE WITH MY CREDIT CARD BUSINESS AND ALSO A COMPLAINT ABOUT GOOGLE PLAY!!
Donna Napolillo
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Loss:
$12

Preferred solution: Full refund

User's recommendation: Don't ever purchase a streaming app subscription thru Google play cause they will not cancel it for you even if they confirm they did cancel it. They will just keep charging monthly for infinity using and stealing ur credit card Info!!

Michael W Wrm

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I was refunded money on jan 30th and it still hasnt shown at my bank?

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Google Play - I was refunded money on jan 30th and it still hasnt shown at my bank?
I've called customer service 3 times and twice was told they are closed and once directed to Google play website. I've already been on website without being contacted back. I just want my $300+ dollars that was refunded 2 weeks ago. I was also refunded another time and haven't seen that hit my bank either.
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Loss:
$363

Preferred solution: Full refund

User's recommendation: Don't buy subscriptions through Google play.

Stephen H Nhs

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| map-marker Oldbury, Sandwell

REFUND

Google Play - REFUND
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Google Play - REFUND - Image 3
Not happy about everything number dose not ring out need help try to get refund because both cards can you send money back on my account Stephen Hall a/c 1072**** sort code 07_08_06
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User's recommendation: Sorry I would recommend no customer

DAVID Y Voa

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Disputed Google Platform Fees

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Google Play - Disputed Google Platform Fees
Playing online mobile App games demanding Google Platform Fees to promise high cashout winnings and constantly charging Fees without providing cash payout of winnings, which is the purpose of Fees.
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Loss:
$50
Pros:
  • Some apps are useful
Cons:
  • Scammers in gaming apps

Preferred solution: The full reward I have paid for.

User's recommendation: Do Not pay any Google Platform Fees to any app or services/ games to win or receive a payout. This is a scam.