A Google Play customer service phone number 1-855-466-4438 is provided in the Android App Store terms of service. However, recent reviews indicate that the number does not go through.
For instance, in review #2903839, the customer was frustrated that they couldn't call Google Play help because they no longer offer telephone service due to Covid. This complaint often resonates in many other similar reviews. Consumers often reported that they can't get through to a live person when dialing the Google Play phone number.
With that said, there is no other phone number provided both on the app and www.play.google.com that customers could use as an alternative. As many consumers note, when having an issue with the store, you can try to use the Google Play Help Center instead of calling.
Android App Store has a help center as their first line of support. The Google Play Help Center provides straightforward answers to the most common customer issues. Most of the issues that come up in the complaints on PissedConsumer have been addressed in the help center under the following categories:
- Getting started on Google Play.
- Using Google Play Services.
- Purchasing and downloading.
- Refunds and returns.
- Managing devices and accounts.
- Help with various product categories.
It then proceeds to offer instructions to help you solve various issues as well as other options to contact Google Play customer service.
However, it does not provide information on how to call Google Play support. You will find only the basic guidelines on how to fix a specific issue through settings and the App Store.
To reach out to the Google Play customer service via the community, you should follow the following steps:
- Login to Google Play Services.
- On the website version, scroll down to the bottom and click on the ‘About Google’ link. If using a mobile device, tap on your profile picture icon and find 'Help & feedback' listed on the menu bar.
- The new window will open the Google Play Help Center page.
- Scroll down past the highlighted FAQ topics.
- Find the ‘Need more help’ section at the bottom.
- Go to ‘Ask the Help Community’.
- You will be led to a new window to write your question in detail and then post it.
Community experts on the platform will attempt to answer your questions. Some of these community experts are Google Play support representatives. You could also check out responses to questions similar to yours on the community forum.
Note that if you choose the option ‘Contact us’ on the help center page, you won’t be provided with the Google Play phone number. Instead, you will see the form where you can submit your review and/or report your issue.
The Android App Store users also form informal communities on platforms such as Reddit and Quora. On these platforms, you will find Google Play complaints, reviews, questions, and answers from community members.
