Google Play Phone Numbers and Emails

Toll-Free Number:

  • (855) 466-4438

Customer Service:

  • (734) 332-6500
    Ann Arbor, Michigan
  • (404) 487-9000
    Atlanta, Georgia
  • (512) 343-5283
    Austin, Texas
  • (303) 245-0086
    Boulder, Colorado
  • (617) 575-1300
    Cambridge, Massachusetts
  • (312) 840-4100
    Chicago, Illinois
  • (248) 593-4003
    Detroit, Michigan
  • (855) 492-5538
    Google Payment Corp. (Wallet)
  • (949) 794-1600
    Irvine, California
  • (425) 739-5600
    Kirkland, Washington
  • (310) 310-6000
    Los Angeles, California
  • (608) 669-9841
    Madison, Wisconsin
  • (305) 985-7900
    Miami, Florida
  • (212) 565-0000
    New York, New York
  • (412) 345-6700
    Pittsburgh, Pennsylvania
  • (202) 370-5600
    Reston, Virginia
  • (858) 239-4000
    San Diego, California
  • (415) 736-0000
    San Francisco, California
  • (206) 876-1800
    Seattle, Washington
  • (202) 346-1100
    Washington, District of Columbia
  • (855) 836-3987
  • +1 519 880 2300
    Kitchener, Ontario, Canada
  • +1 514 670 8700
    Montréal, Quebec, Canada
  • +1 416 915 8200
    Toronto, Ontario, Canada

Accesibility:

  • (512) 777-0499

Headquarters:

  • (650) 253-0000

Google Play Emails:

Media
Press Inquiries
support@google.com
More phone numbers and emails Less phone numbers and emails

Google Play Contact Information

Google Play Website:

Google Play Help Center:

Corporate Office Address:

Google LLC
1600, Amphitheatre Pky
Mountain View, California 94043-1351
United States

Fax:

+1 650-253-0001
Claim this business

Customer Service Rating and Reviews

1.7 / 5
Poor
Cody L Jxp
Google play points issue
4.1

It would let me use my points on anything I tried to use them for and yes I had enough for the pack it keep giving me and error code with no code number just transaction can't be completed but th...

Pissedconsumer3807718
I can not Redeemed the card I brought
1.0

Hi my name is Neihkhum Ramlawt
I brought 8 google play gift card
On 25th July 2022 from Amazon
And I can not redeemed 4 cards no matter how much I try..
I contact Amazon customer ...

How to Contact Google Play Customer Support About Your Issue?

Most Popular Number:

(855) 466-4438
  • Total calls: 30 304
  • Issues resolved: 2 465
  • Last call: Oct 5, 2022

Reviews on Pissedconsumer.com indicate numerous Google Play complaints regarding payments, money transfers, login issues, and many more. As such, users would like to know the most reliable methods of contacting Google Play customer service.

What is Google Play?

Google Play is the official online store for Android. It is owned and operated by Google LLC. It receives millions of customers who download different media, including books, movies, games, magazines, and apps. Google Play Services are available in over 190 countries and partners with developers worldwide, who develop various products for distribution on the platform.

Google Play Store is accessible on all Android devices free of charge. However, some products in this Play Store are downloadable at no cost, while others are sold at different prices. It also offers a subscription product referred to as "Google Play Pass," where customers get access to hundreds of games and apps at a low monthly rate.

On Pissedconsumer.com, Google Play has a 2.2-star rating out of a possible 5 stars. Google Play reviews indicate customers complaints in regards to various issues, including:
- Difficulty getting in touch with Google Play support;
- billing issues such as unauthorized charges;
- fraud activity.

According to their website, Google Play customer service can be accessed via phone, community support, and the help center. The following sections will provide details on how to contact Google Play via various channels.

How to Call Google Play Customer Service?

A Google Play customer service phone number (1-855-466-4438) is provided in the Android App Store terms of service. However, recent Google Play reviews indicate that the number does not go through.

For instance, in review #2903839, the customer was frustrated that they couldn't call Google Play help because they no longer offer telephone service due to Covid. This complaint often resonates in many other similar reviews. Consumers often reported that they can't get through to a live person when dialing the Google Play phone number.

With that said, there is no other Google Play phone number provided both on the app and www.play.google.com that customers could use as an alternative. As many consumers note, when having an issue with the store, you can try to use the Google Play Help Center instead of calling.

How to Contact Google Play Customer Service via Help Center?

Android App Store has a help center as their first line of support. The Google Play Help Center provides straightforward answers to the most common customer issues. Most of the issues that come up in the Google Play complaints on PissedConsumer have been addressed in the help center under the following categories:
- Getting started on Google Play.
- Using Google Play Services.
- Purchasing and downloading.
- Refunds and returns.
- Managing devices and accounts.
- Help with various product categories.

It then proceeds to offer instructions to help you solve various issues as well as other options to contact Google Play customer service.

However, it does not provide information on how to call Google Play support. You will find only the basic guidelines on how to fix a specific issue through settings and the App Store.

How to Reach Out to Google Play Customer Support via Community?

To reach out to the Google Play customer service via the community, you should follow the following steps:

- Login to Google Play Services.
- On the website version, scroll down to the bottom and click on the ‘About Google’ link. If using a mobile device, tap on your profile picture icon and find 'Help & feedback' listed on the menu bar.
- The new window will open the Google Play Help Center page.
- Scroll down past the highlighted FAQ topics.
- Find the ‘Need more help’ section at the bottom.
- Go to ‘Ask the Help Community’.
- You will be led to a new window to write your question in detail and then post it.

Community experts on the platform will attempt to answer your questions. Some of these community experts are Google Play support representatives. You could also check out responses to questions similar to yours on the community forum.

Note that if you choose the option ‘Contact us’ on the help center page, you won’t be provided with the Google Play phone number. Instead, you will see the form where you can submit your Google Play review and/or report your issue.

The Android App Store users also form informal communities on platforms such as Reddit and Quora. On these platforms, you will find Google Play complaints, reviews, questions, and answers from community members.

How to Complain About a Payment Issue on Google Play Customer Service?

One of the most common Google Play complaints across different platforms is about payments. Multiple reviews indicate that customers often encounter unauthorized payments or unexplainable charges on their accounts.

For example, on the Google Play review #2154915, the customer complained about several unauthorized charges on their account and reported a monetary loss of about $10,000.

Therefore, many consumers would like to know how to complain about a Google Play payment issue and seek a refund. The most straightforward method would be to call the Google Play customer service phone number provided in the terms of service. However, you could also check the Google Play help center about returns and refunds.

The FAQs sections address various refunds and return topics, including:
- Refund policies on various Google Play Services.
- Steps for seeking refunds via the website, Google Assist, or a specific developer.
- Refund timelines.
- How to deal with problems with in-app purchases.
- How to report charges you do not recognize and many more.

To report a charge you do not recognize, Google Play Store recommends you first ascertain that the charges are from them. Establish if the payment was an accidental purchase or a child may have played a game that resulted in a charge. Then report the charges by filling the "Report unauthorized purchases" form. Regularly check on the claim status.

There are limited options to contact Google Play customer service directly. There is no email address or online chat, and most customers do not get through to a live person when trying to call Google Play phone number provided on their terms of service. The best way to access Google Play customer service is through the help center or community.

Summary of Google Play Customer Service Calls

56.7K TOTAL
CALLS
02:38 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Play Customer Service?

Payments and Charges Question:

  • “Charge on my card that wasn't authorize”
  • “Unauthorized charges”
  • “Recharge se paise cut gaye the”

Account Question:

  • “I want to tranfers google play money to my account”
  • “Check the balance”
  • “Issues with account”

Refund Question:

  • “Refund”
  • “Refund amount”
  • “Having issues with refund problem”

Cards Question:

  • “My son is using my card”
  • “Gift card issue”
  • “Gift card issues”

Product/ Service Question:

  • “Complaint about fraud game”
  • “Google Play not working”
  • “All games cheating”

Request for Information Question:

  • “Need to request refund of unauthorised purchase by a minor from google play”
  • “About my account”
  • “Questions about a game”

Activation/ Cancellation Question:

  • “Cancel fitbit premium account”
  • “Trying to activate my google play card”
  • “Canceling subscription confirmation”

Shipping and Delivery Question:

  • “3 play apps that sent money that I did not receive”
  • “Where is my money”
  • “I payed for a 9.99 coin pack that i did not receive i want my coins or my money NOW”

Website/ Application Question:

  • “Ellegal application in play sotre”
  • “My application are not updated”
  • “Website not taking payment”

Staff Question:

  • “Problem with customer service”
  • “Be sure my service is still set up.”
  • “I added money to googlevplay last night and was unable to purchase items on green giant empires and puzzles. Tge reason google indicated that google play service could only be used in the US. I AM IN South America, hence i would appreciate if to”

Return/ Replace Question:

  • “Return my money”
  • “Change a payment on my account”
  • “Paise return”

Employment Question:

  • “Job”
  • “My gmail is linked to my job and for some reason i logged out and cannot get back in because i forgot my paascode”
  • “JOBAYER ANSARI”

Other Question:

  • “Subscription issues”
  • “HULU”
  • “I can't down load my st Anne's credit union app from the Google play store & it wouldn't update on my phone also Groupon wouldn't open or update too.”

About

Google Play Terms of Service
To read more: https://play.google.com/intl/en_us/about/play-terms.html
Google Play Privacy Policy
To read more: https://play.google.com/books/intl/privacy.html
Top Google Play Services

Customer Care, Payment Processing Service, Free Trial

Top Google Play Products

Account, Gift Card, Mobile Application

Google Play Pros and Cons

Pros: Plese refund amount, Return my amount, I like but please solve my cause, Please refund, Refund amount

Cons: No live person to talk with - no cancellation, I want to talk to a person, Refund money, Refund me, Need help please

Related Companies

Alphabet Inc, YouTube TV, Google, YouTube, Google Nest

Summary

Google Play is an online store where users can find millions of android apps. Google Play offers a wide range of applications which are divided into categories such as social apps, lifestyle apps, games and many others. Every user can read reviews, look through the screenshots, and view ratings to decide what to download. There are free and paid apps on Google Play Store. All downloaded apps can be used both on Android device and on the web. If there is no internet connection the content is available offline. Google Play updates downloaded apps automatically.

Google Play reviews and complaints

Google Play is ranked 75 out of 573 in Entertainment category

Area Served

USA, Other, Worldwide, Asia, Europe, Australia, Canada, UK

Payment Methods

VISAPayPalMasterCard

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