Google Play Phone Numbers and Emails

Toll-Free Number:

  • (855) 466-4438

Customer Service:

  • (855) 492-5538
    Google Payment Corp. (Wallet)
  • (855) 836-3987

Accesibility:

  • (512) 777-0499

Google Office Africa And Middle East:

  • +9 714 450 9500
    TECOM Zone, Dubai Internet City Dubai, United Arab Emirates
  • +97 274 746 6453
    Yigal Alon 98 Tel Aviv, 6789141 Israel

Google Office Asia Passific:

  • +8 523 923 5400
    1 Matheson Street Causeway Bay, Hong Kong
  • +86 216 133 7666
    100 Century Avenue, Pudong Shanghai 200120 China
  • +822 531 9000
    22nd Floor, Gangnam Finance Center 152 Teheran-ro, Gangnam-gu Seoul 06236 South Ko
  • +91 226 611 7150
    3 North Avenue Maker Maxity, Bandra Kurla Complex Bandra East Mumbai, Maharashtra 400051 India
  • +6 129 374 4000
    48 Pirrama Road Sydney, NSW 2009 Australia
  • +86 106 250 3000
    6th Floor, Tower B, Raycom InfoTech Park No. 2 Kexueyuan South Road Zhongguancun Beijing 100190
  • +656 521 8000
    70 Pasir Panjang Road, #03-71, Mapletree Business City Singapore 117371
  • +91 806 721 8000
    No. 3, RMZ Infinity - Tower E Old Madras Road 4th and 5th Floors Bangalore, 560 016, India
  • +88 628 729 6000
    No. 7 XinYi Road Section 5, Taipei Taiwan
  • +8 136 384 9000
    Roppongi Hills Mori Tower 6-10-1 Roppongi Minato-ku, Tokyo 106-6126 Japan
  • +91 124 451 2900
    Sector 15, Part II Village Silokhera Gurgaon 122001 India
  • +91 406 619 3000
    Survey No. 13, DivyaSree Omega Kondapur Village Hyderabad, Telangana 500084 India

Google Office Europe:

  • +44 207 031 3000
    1-13 St Giles High St London WC2H 8AG United Kingdom
  • +44 207 031 3001
    Belgrave House 76 Buckingham Palace Road London SW1W 9TQ United Kingdom
  • +4 144 668 1800
    Brandschenkestrasse 110 8002 Zürich Switzerland
  • +493 030 398 6300
    Tucholskystraße 2 10117 Berlin Germany

Google Office North America:

  • (404) 487-9000
    10 10th Street NE Atlanta, GA 30309 United States
  • (212) 565-0000
    111 8th Avenue New York, NY 10011 United States
  • (202) 370-5600
    1875 Explorer Street 10th Floor Reston, VA 20190 United States
  • (949) 794-1600
    19510 Jamboree Road Irvine, CA 92612 United States
  • (734) 332-6500
    2300 Traverwood Dr. Ann Arbor, MI 48105 United States
  • (202) 346-1100
    25 Massachusetts Avenue Washington DC, 20001 United States
  • (303) 245-0086
    2600 Pearl Street Boulder, CO 80302 United States
  • (312) 840-4100
    320 N. Morgan, Suite 600 Chicago, IL 60607 United States
  • (310) 310-6000
    340 Main Street Los Angeles, CA 90291 United States
  • (415) 736-0000
    345 Spear Street San Francisco, CA 94105 United States
  • (617) 575-1300
    355 Main Street Cambridge, MA 02142 United States
  • (512) 343-5283
    500 W 2nd St Suite 2900 Austin, TX 78701 United States
  • (248) 593-4003
    52 Henry St. 3rd Floor Detroit, MI 48201 United States
  • (206) 876-1800
    601 N. 34th Street Seattle, WA 98103 United States
  • (858) 239-4000
    6420 Sequence Dr Suite 400 San Diego, CA 92121 United States
  • (412) 345-6700
    6425 Penn Avenue Pittsburgh, PA 15206 United States
  • (425) 739-5600
    777 6th Street South Kirkland, WA United States
  • +1 416 915 8200
    111 Richmond Street West Toronto, ON M5H 2G4 Canada
  • +1 514 670 8700
    1253 McGill College Avenue Montreal, QC H3B 2Y5 Canada
  • +1 519 880 2300
    51 Breithaupt Street Kitchener, ON N2H 5G5 Canada

Headquarters:

  • (650) 253-0000

Google Play Emails:

Customer Service
General Info
Challenge on Climate
Investors/ Franchising
Media
Press Inquiries
More phone numbers and emails Less phone numbers and emails

Google Play Contact Information

Google Play Website:

Google Play Help Center:

Corporate Office Address:

Google LLC
1600, Amphitheatre Pky
Mountain View, California 94043-1351
United States

Fax:

+1 650-253-0001
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How to Contact Google Play Customer Support About Your Issue?

Reviews on Pissedconsumer.com indicate numerous Google Play complaints regarding payments, money transfers, login issues, and many more. As such, users would like to know the most reliable methods of contacting Google Play customer service.

What is Google Play?

Google Play is the official online store for Android. It is owned and operated by Google LLC. It receives millions of customers who download different media, including books, movies, games, magazines, and apps. Google Play Services are available in over 190 countries and partners with developers worldwide, who develop various products for distribution on the platform.

Google Play Store is accessible on all Android devices free of charge. However, some products in this Play Store are downloadable at no cost, while others are sold at different prices. It also offers a subscription product referred to as "Google Play Pass," where customers get access to hundreds of games and apps at a low monthly rate.

On Pissedconsumer.com, Google Play has a 2.2-star rating out of a possible 5 stars. Google Play reviews indicate customers complaints in regards to various issues, including:
- Difficulty getting in touch with Google Play support;
- billing issues such as unauthorized charges;
- fraud activity.

According to their website, Google Play customer service can be accessed via phone, community support, and the help center. The following sections will provide details on how to contact Google Play via various channels.

How to Call Google Play Customer Service?

A Google Play customer service phone number (1-855-466-4438) is provided in the Android App Store terms of service. However, recent Google Play reviews indicate that the number does not go through.

For instance, in review #2903839, the customer was frustrated that they couldn't call Google Play help because they no longer offer telephone service due to Covid. This complaint often resonates in many other similar reviews. Consumers often reported that they can't get through to a live person when dialing the Google Play phone number.

With that said, there is no other Google Play phone number provided both on the app and www.play.google.com that customers could use as an alternative. As many consumers note, when having an issue with the store, you can try to use the Google Play Help Center instead of calling.

How to Contact Google Play Customer Service via Help Center?

Android App Store has a help center as their first line of support. The Google Play Help Center provides straightforward answers to the most common customer issues. Most of the issues that come up in the Google Play complaints on PissedConsumer have been addressed in the help center under the following categories:
- Getting started on Google Play.
- Using Google Play Services.
- Purchasing and downloading.
- Refunds and returns.
- Managing devices and accounts.
- Help with various product categories.

It then proceeds to offer instructions to help you solve various issues as well as other options to contact Google Play customer service.

However, it does not provide information on how to call Google Play support. You will find only the basic guidelines on how to fix a specific issue through settings and the App Store.

How to Reach Out to Google Play Customer Support via Community?

To reach out to the Google Play customer service via the community, you should follow the following steps:

- Login to Google Play Services.
- On the website version, scroll down to the bottom and click on the ‘About Google’ link. If using a mobile device, tap on your profile picture icon and find 'Help & feedback' listed on the menu bar.
- The new window will open the Google Play Help Center page.
- Scroll down past the highlighted FAQ topics.
- Find the ‘Need more help’ section at the bottom.
- Go to ‘Ask the Help Community’.
- You will be led to a new window to write your question in detail and then post it.

Community experts on the platform will attempt to answer your questions. Some of these community experts are Google Play support representatives. You could also check out responses to questions similar to yours on the community forum.

Note that if you choose the option ‘Contact us’ on the help center page, you won’t be provided with the Google Play phone number. Instead, you will see the form where you can submit your Google Play review and/or report your issue.

The Android App Store users also form informal communities on platforms such as Reddit and Quora. On these platforms, you will find Google Play complaints, reviews, questions, and answers from community members.

How to Complain About a Payment Issue on Google Play Customer Service?

One of the most common Google Play complaints across different platforms is about payments. Multiple reviews indicate that customers often encounter unauthorized payments or unexplainable charges on their accounts.

For example, on the Google Play review #2154915, the customer complained about several unauthorized charges on their account and reported a monetary loss of about $10,000.

Therefore, many consumers would like to know how to complain about a Google Play payment issue and seek a refund. The most straightforward method would be to call the Google Play customer service phone number provided in the terms of service. However, you could also check the Google Play help center about returns and refunds.

The FAQs sections address various refunds and return topics, including:
- Refund policies on various Google Play Services.
- Steps for seeking refunds via the website, Google Assist, or a specific developer.
- Refund timelines.
- How to deal with problems with in-app purchases.
- How to report charges you do not recognize and many more.

To report a charge you do not recognize, Google Play Store recommends you first ascertain that the charges are from them. Establish if the payment was an accidental purchase or a child may have played a game that resulted in a charge. Then report the charges by filling the "Report unauthorized purchases" form. Regularly check on the claim status.

There are limited options to contact Google Play customer service directly. There is no email address or online chat, and most customers do not get through to a live person when trying to call Google Play phone number provided on their terms of service. The best way to access Google Play customer service is through the help center or community.

More information

Google Play Rating Based on 1.3K Reviews

Rating details

2.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Google Play Customer Service Calls

43.8K TOTAL
CALLS
02:59 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Play Customer Service?

Payments and Charges Question:

  • “Charges deduction”
  • “Reacharge issue”
  • “I have issue with transaction”

Account Question:

  • “Froud my account”
  • “My Google account”
  • “Can't transfer money from Google pay to bank account”

Refund Question:

  • “Need to refund mymoney”
  • “Refund 2560”
  • “Refund”

Cards Question:

  • “Google play card not working”
  • “My cards not working”
  • “Cant remove google play card”

Product/ Service Question:

  • “Saqlain mustaq is sucide cash advance loan app”
  • “Subscription”
  • “My son buy some games without asking me”

Request for Information Question:

  • “Trying to check my card balance”
  • “I just press a order that I need to talk to them about it”
  • “If you actually questions about my service”

Activation/ Cancellation Question:

  • “To cancel Disney plus”
  • “I want to cancel the payment”
  • “Cancellation of my subscription”

Shipping and Delivery Question:

  • “Did not receive my Google play credit and charged twice”
  • “Unable to get the redeem code”
  • “Google Play Invoice not received”

Website/ Application Question:

  • “Froud online site payment”
  • “Ellegal application in play sotre”
  • “Unable to install application”

Return/ Replace Question:

  • “Many change acount”
  • “To get my money return”
  • “Paise return”

Staff Question:

  • “Service fee”
  • “Dear Customer, your Google Play - App Purchase Services e-mandate SiHubId VmzS5MrkV6 payment for Rs. 159.00 is due on 22/01/2022 and will be processed through SBI Debit card ending 4455.”
  • “Very unsatisfied with service”

Employment Question:

  • “Job”
  • “My gmail is linked to my job and for some reason i logged out and cannot get back in because i forgot my paascode”
  • “JOBAYER ANSARI”

Other Question:

  • “Loading problems”
  • “Bogus Google One subscription”
  • “Change my subscription”

About

Google Play Terms of Service
To read more: https://play.google.com/intl/en_us/about/play-terms.html
Google Play Privacy Policy
To read more: https://play.google.com/books/intl/privacy.html
Top Google Play Services

Customer Care, Payment Processing Service, Free Trial

Top Google Play Products

Account, Gift Card, Mobile Application

Google Play Pros and Cons

Pros: Plese refund amount, I like but please solve my cause, Return my amount, Please refund, Refund

Cons: No live person to talk with - no cancellation, I want to talk to a person, Take my money without my consent, Refund money, Refund me

Related Companies

Alphabet Inc, YouTube TV, YouTube, Google, Google Store

Summary

Google Play is an online store where users can find millions of android apps. Google Play offers a wide range of applications which are divided into categories such as social apps, lifestyle apps, games and many others. Every user can read reviews, look through the screenshots, and view ratings to decide what to download. There are free and paid apps on Google Play Store. All downloaded apps can be used both on Android device and on the web. If there is no internet connection the content is available offline. Google Play updates downloaded apps automatically.

Google Play reviews and complaints

Google Play is ranked 78 out of 669 in Entertainment category

Area Served

USA, Other, Worldwide, Asia, Europe

Payment Methods

VISAPayPalMasterCard

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