Skip to content
Write review For Business
  • Login

Contact Google Play Customer Service

How to Reach a Person at Google Play

Verified Contact Information

Toll-Free Number:

  • 1-855-492-5538
    Google Payment Corp. (Wallet)
Call customer service

Customer Service:

  • 1-734-332-6500
    Ann Arbor, Michigan
  • 1-512-343-5283
    Austin, Texas
  • 1-303-245-0086
    Boulder, Colorado
  • 1-617-575-1300
    Cambridge, Massachusetts
  • 1-312-840-4100
    Chicago, Illinois
  • 1-248-593-4003
    Detroit, Michigan
  • 1-949-794-1600
    Irvine, California
  • 1-425-739-5600
    Kirkland, Washington
  • 1-310-310-6000
    Los Angeles, California
  • 1-608-669-9841
    Madison, Wisconsin
  • 1-305-985-7900
    Miami, Florida
  • 1-212-565-0000
    New York, New York
  • 1-412-345-6700
    Pittsburgh, Pennsylvania
  • 1-202-370-5600
    Reston, Virginia
  • 1-858-239-4000
    San Diego, California
  • 1-415-736-0000
    San Francisco, California
  • 1-206-876-1800
    Seattle, Washington
  • 1-202-346-1100
    Washington, District of Columbia
  • +1 519 880 2300
    Kitchener, Ontario, Canada
  • +1 514 670 8700
    Montréal, Quebec, Canada
  • +1 416 915 8200
    Toronto, Ontario, Canada

Accessibility:

  • 1-512-777-0499

Headquarters:

  • 1-650-253-0000

Google Play Emails:

support@google.com
press@google.com
Press Inquiries

Google Play Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Google Play Phone Number
1 (855) 492-5538
Average Hold Time
00:00:45
Average Calls duration
1 minute
Most Popular Google Play Email Address
support@google.com
Google Play Live Agent Availability
31% of callers successfully reach a real person
Issue Resolution Rate
Low (16% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Google Play Customer Support About Your Issue?

Most Popular Number:

(855) 492-5538
Google Payment Corp. (Wallet)
Total calls: 7 471 Issues resolved: 431 Last call: May 16, 2026

A Google Play customer service phone number 1-855-466-4438 is provided in the Android App Store terms of service. However, recent reviews indicate that the number does not go through.
For instance, in review #2903839, the customer was frustrated that they couldn't call Google Play help because they no longer offer telephone service due to Covid. This complaint often resonates in many other similar reviews. Consumers often reported that they can't get through to a live person when dialing the Google Play phone number.
With that said, there is no other phone number provided both on the app and www.play.google.com that customers could use as an alternative. As many consumers note, when having an issue with the store, you can try to use the Google Play Help Center instead of calling.

Android App Store has a help center as their first line of support. The Google Play Help Center provides straightforward answers to the most common customer issues. Most of the issues that come up in the complaints on PissedConsumer have been addressed in the help center under the following categories:

  • Getting started on Google Play.
  • Using Google Play Services.
  • Purchasing and downloading.
  • Refunds and returns.
  • Managing devices and accounts.
  • Help with various product categories.


It then proceeds to offer instructions to help you solve various issues as well as other options to contact Google Play customer service.
However, it does not provide information on how to call Google Play support. You will find only the basic guidelines on how to fix a specific issue through settings and the App Store.

To reach out to the Google Play customer service via the community, you should follow the following steps:

  • Login to Google Play Services.
  • On the website version, scroll down to the bottom and click on the ‘About Google’ link. If using a mobile device, tap on your profile picture icon and find 'Help & feedback' listed on the menu bar.
  • The new window will open the Google Play Help Center page.
  • Scroll down past the highlighted FAQ topics.
  • Find the ‘Need more help’ section at the bottom.
  • Go to ‘Ask the Help Community’.
  • You will be led to a new window to write your question in detail and then post it.


Community experts on the platform will attempt to answer your questions. Some of these community experts are Google Play support representatives. You could also check out responses to questions similar to yours on the community forum.
Note that if you choose the option ‘Contact us’ on the help center page, you won’t be provided with the Google Play phone number. Instead, you will see the form where you can submit your review and/or report your issue.
The Android App Store users also form informal communities on platforms such as Reddit and Quora. On these platforms, you will find Google Play complaints, reviews, questions, and answers from community members.

PissedConsumer Club

Contact Information

Google Play Website:

Google Play Help Center:

Corporate Office Address:

Google LLC
1600 Amphitheatre Pkwy.
Mountain View, California 94043
United States

Fax:

+1(650) 253-0001

Summary of Google Play Customer Service Calls

110K TOTAL
CALLS
00:51 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Play?

Payments and Charges Question:

  • “Disputed transactions unaurhorized”
  • “Dispute payment”
  • “Still being charged for a year from a canceled subscription”

Account Question:

  • “Bout money that was taken from my account”
  • “About money that was taken from my account”
  • “I got a redeem code when i try to buy something it 22 i bought 100 i already have 22”

Refund Question:

  • “Refund Ke Liye Bola tha”
  • “Refund”
  • “Refund for cancelation”

Cards Question:

  • “Gift card won't redeem, information isn't helping”
  • “Card”
  • “Card don’t work”

Product/ Service Question:

  • “Accidental purchase of Google play card”
  • “Not working”
  • “Accidental purchase”

Request for Information Question:

  • “How to transfer money from google account”
  • “Request refund”
  • “Have a question”

Activation/ Cancellation Question:

  • “Cancel subscription issue”
  • “Cancel subscription”
  • “Cancel prime”

Website/ Application Question:

  • “Google play app not working”
  • “Download no”
  • “App compromised”

Shipping and Delivery Question:

  • “Tracking a refund”
  • “Mony not received”
  • “No puedo activar mi tarjeta preparada de Google play”

Return/ Replace Question:

  • “Change email for payment”
  • “Changed settings on phone. Only was to be for 3 days.”
  • “It won't let me change password”

Staff Question:

  • “I don't need the service again”
  • “Lied to me about two month free services”
  • “I want to remove a service from TikTok PTE Google play”

Employment Question:

  • “Auto pay off”
  • “Google Play YouTube delete it so I don't got to pay off my card”
  • “Google needs to do a better job going through their play to get paid apps cause a bunch that I've downloaded claim to be free to play apps but I go I make an account they I click the verify button and it requires me to pay them to start playing”

Other Question:

  • “Google play”
  • “Prime”
  • “For taking cash from my cash app”

Compare Google Play Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Apple
Apple Customer Service
stars-rating-fill
4.3 out of 5
Cash App
Cash App Customer Service
stars-rating-fill
4.0 out of 5
Microsoft
Microsoft Customer Service
stars-rating-fill
4.1 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Google Play? What happened? What can we help you with?
Submit review Don't show this popup
Google Play
Reviews Contacts Community