Google Play Phone Numbers and Emails

Toll-Free Number:

  • (855) 466-4438

Customer Service:

  • (734) 332-6500
    Ann Arbor, Michigan
  • (404) 487-9000
    Atlanta, Georgia
  • (512) 343-5283
    Austin, Texas
  • (303) 245-0086
    Boulder, Colorado
  • (617) 575-1300
    Cambridge, Massachusetts
  • (312) 840-4100
    Chicago, Illinois
  • (248) 593-4003
    Detroit, Michigan
  • (855) 492-5538
    Google Payment Corp. (Wallet)
  • (949) 794-1600
    Irvine, California
  • (425) 739-5600
    Kirkland, Washington
  • (310) 310-6000
    Los Angeles, California
  • (608) 669-9841
    Madison, Wisconsin
  • (305) 985-7900
    Miami, Florida
  • (212) 565-0000
    New York, New York
  • (412) 345-6700
    Pittsburgh, Pennsylvania
  • (202) 370-5600
    Reston, Virginia
  • (858) 239-4000
    San Diego, California
  • (415) 736-0000
    San Francisco, California
  • (206) 876-1800
    Seattle, Washington
  • (202) 346-1100
    Washington, District of Columbia
  • (855) 836-3987
  • +1 519 880 2300
    Kitchener, Ontario, Canada
  • +1 514 670 8700
    Montréal, Quebec, Canada
  • +1 416 915 8200
    Toronto, Ontario, Canada


  • (512) 777-0499


  • (650) 253-0000

Google Play Emails:
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More phone numbers and emails Less phone numbers and emails

How to Contact Google Play Customer Support About Your Issue?

Most Popular Number:

(855) 466-4438
Total calls: 38 503 Issues resolved: 2 795 Last call: Sep 30, 2023

How to Call Google Play Customer Service?

A Google Play customer service phone number (1-855-466-4438) is provided in the Android App Store terms of service. However, recent Google Play reviews indicate that the number does not go through.

For instance, in review #2903839, the customer was frustrated that they couldn't call Google Play help because they no longer offer telephone service due to Covid. This complaint often resonates in many other similar reviews. Consumers often reported that they can't get through to a live person when dialing the Google Play phone number.

With that said, there is no other Google Play phone number provided both on the app and that customers could use as an alternative. As many consumers note, when having an issue with the store, you can try to use the Google Play Help Center instead of calling.

How to Contact Google Play Customer Service via Help Center?

Android App Store has a help center as their first line of support. The Google Play Help Center provides straightforward answers to the most common customer issues. Most of the issues that come up in the Google Play complaints on PissedConsumer have been addressed in the help center under the following categories:
- Getting started on Google Play.
- Using Google Play Services.
- Purchasing and downloading.
- Refunds and returns.
- Managing devices and accounts.
- Help with various product categories.

It then proceeds to offer instructions to help you solve various issues as well as other options to contact Google Play customer service.

However, it does not provide information on how to call Google Play support. You will find only the basic guidelines on how to fix a specific issue through settings and the App Store.

How to Reach Out to Google Play Customer Support via Community?

To reach out to the Google Play customer service via the community, you should follow the following steps:

- Login to Google Play Services.
- On the website version, scroll down to the bottom and click on the ‘About Google’ link. If using a mobile device, tap on your profile picture icon and find 'Help & feedback' listed on the menu bar.
- The new window will open the Google Play Help Center page.
- Scroll down past the highlighted FAQ topics.
- Find the ‘Need more help’ section at the bottom.
- Go to ‘Ask the Help Community’.
- You will be led to a new window to write your question in detail and then post it.

Community experts on the platform will attempt to answer your questions. Some of these community experts are Google Play support representatives. You could also check out responses to questions similar to yours on the community forum.

Note that if you choose the option ‘Contact us’ on the help center page, you won’t be provided with the Google Play phone number. Instead, you will see the form where you can submit your Google Play review and/or report your issue.

The Android App Store users also form informal communities on platforms such as Reddit and Quora. On these platforms, you will find Google Play complaints, reviews, questions, and answers from community members.

Contact Information

Google Play Website:

Google Play Help Center:

Corporate Office Address:

Google LLC
1600 Amphitheatre Pkwy.
Mountain View, California 94043
United States


+1(650) 253-0001

Google Play Customer Service Reviews

1.6 / 5
Rita D Keu
Can't read numbers on gift som peeled off

I purchased a Google Play card for my games 2 months ago well I've been trying to get in contact with Google to let them know that my gift card is missing...

Read full review
Tina O Chw
Ripped me off 1100.00 google play cards

Bought 1100.00 worth of cards to use on the site for me and my kids . The cards would not activate. I had all the cards receipts everything including the...

Read full review

How Good is Google Play's Customer Service?

Heather J Sof
Heather J Sof
Feels Neutral | Sep 25, 2023

Not good as I have not been able to contact them by phone or any way. I’m sick of getting every day for the past week at least 19-20 text a day to say a code when I have not been on a device for those times. I think someone is trying to *** into my google account could you see it to it please

Read full quote
Heydi Xxj
Heydi Xxj
Feels Disappointed | Sep 23, 2023

It was fine into they took my money

Read full quote
Lisa B Ola
Lisa B Ola
Feels Disappointed | Sep 20, 2023

Trying to get a hold of someone to explain why I need a refund on a show that was purchased and they automatically declined me and now I am out the money because I can't get a hold of anyone

Read full quote
Rishaan Fse
Rishaan Fse
Feels Disappointed | Sep 19, 2023

I am trying to find out what I being billed $14 plus each month for.
Could you please reply with the answer? Thank you.

Read full quote
Hilliary Jdd
Hilliary Jdd
Feels Disappointed | Sep 19, 2023


Read full quote
Bruce B Hcu
Bruce B Hcu
Feels Disappointed | Sep 15, 2023

Terrible !!! Still no response or contact.

Read full quote

Summary of Google Play Customer Service Calls

02:25 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Google Play?

Payments and Charges Question:

  • “Charges on my account that I'm unsure of”
  • “Payment”
  • “Disputed charges”

Account Question:

  • “Account add problem”
  • “Mera account se recharged code purchased ka paisa apne aap kat raha hai”
  • “Subscriptions”

Refund Question:

  • “Need refund”
  • “Refund”
  • “Refund issues”

Cards Question:

  • “Can not redeem card”
  • “I put 40$ on two seperate google play cards with my debit card , but i actually didnt need google play i needed a steam card so i need to get the money put back in my bank account which is linked to the card i used to put the money on the cards”
  • “Can't redeem google play card”

Product/ Service Question:

  • “Redeem code is not working”
  • “My 4yr old grand son bought a bunch of games on my phone”
  • “Gpay not working”

Request for Information Question:

  • “Need to ask about app”
  • “I need to speak with the customer service”
  • “Questions regarding account”

Activation/ Cancellation Question:

  • “Cancelacion de subscripción de Disney+”
  • “Cancelación de trueprimer amazon”
  • “Signed up with starz now it says to renew. I WAS CHARGED HAVE PROOF and have an email to start streaming can this be fixed i do not want recurring charges till dec if I cannot watch. o t use”

Shipping and Delivery Question:

  • “Didn't get a movie I purchased”
  • “My Claint not received payment”
  • “Problemas con tarjeta de google play”

Return/ Replace Question:

  • “Return my money”
  • “Change flight”
  • “I want my money returned”

Staff Question:

  • “Customer service”
  • “Google play service showing an error when installing”
  • “Service realeted”

Website/ Application Question:

  • “Froud online site payment”
  • “Remove an application”
  • “Application issue”

Employment Question:

  • “But I tell them what a good job they're doing”
  • “Mujhe job chahye”
  • “Idont get paid till the 20th but my yourubt tv app is sue on 14th i need and extension”

Other Question:

  • “Message”
  • “For your help”
  • “I will loss my money in this refunable please”


Related Companies

Alphabet Inc, YouTube TV, Google, YouTube, Google Nest


Google Play is an online store where users can find millions of android apps. Google Play offers a wide range of applications which are divided into categories such as social apps, lifestyle apps, games and many others. Every user can read reviews, look through the screenshots, and view ratings to decide what to download. There are free and paid apps on Google Play Store. All downloaded apps can be used both on Android device and on the web. If there is no internet connection the content is available offline. Google Play updates downloaded apps automatically.

Google Play reviews and complaints

Google Play is ranked 110 out of 875 in Entertainment category

Area Served

USA, Other, Worldwide, Asia, Europe, Australia, Canada, UK

Payment Methods


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