Contact Google Play Customer Service
Google Play Phone Numbers and Emails
Toll-Free Number:
-
(855) 466-4438
Customer Service:
-
(734) 332-6500Ann Arbor, Michigan
-
(404) 487-9000Atlanta, Georgia
-
(512) 343-5283Austin, Texas
Google Play Emails:
How to Contact Google Play Customer Support About Your Issue?
Most Popular Number:
| Total calls: 56 119 | Issues resolved: 3 426 | Last call: Dec 9, 2024 |
Google Play Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Play Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Play is 8554664438. 74% of consumers used this number to address their issues and concerns. Meanwhile, 27% of users reported contacting a real person successfully by dialing the phone number 5127770499.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Google Play may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Google Play Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Google Play is 8554664438. 74% of consumers used this number to address their issues and concerns. Meanwhile, 27% of users reported contacting a real person successfully by dialing the phone number 5127770499.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Google Play may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Google Play mainly because of account, cards, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Google Play is support@google.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Google Play Website:
Google Play Help Center:
Corporate Office Address:
Fax:
Google Play Customer Service Reviews
A company that provides information to millions of people I suspect should have a better way to provide the customer with live agents to speak with.
Very disappointed
I had accidental charges to my card on file and Noone will contact me about them.. nor give me feed back from my chat session
You all haven't done anything except repeat word for word regarding my complaint .unfortunately were not available at this time regardless of the time of day its always the same response.
How Good is Google Play's Customer Service?
Couldn’t get ahold of them and they took money out of my account with out my authorization and I can’t get ahold of anyone to refund my money
No answer
Subscribed for various apps thru Google play. My card was hacked and used. Want to disconnect service. Need to talk to someone please.
Terrible
It was ok until now
Well it's 6 days later I'm still out my money/ product I paid for and nothing has been done about it but Google telling me the cards I bought are no good so I'm still ripped off
Summary of Google Play Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Google Play?
Payments and Charges Question:
- “Can’t up date payment method”
- “Someone used my debit card and charged my debit card on 12/7/24 and on 12/8/24”
- “Fraud”
Account Question:
- “Subscription”
- “They took money out of my account that I want them to refund because I have not purchased anything.”
- “Took over 300.00 out my account”
Refund Question:
- “Refund”
- “Please i need a refund of my money”
- “Refund request”
Cards Question:
- “Google took money from my two cards even I didn’t get any service .i need money back”
- “Im trying to usey card to purchase on monopoly ok and it's not letting me do so”
- “I bought $250 google play card but it says we need info to redeem this card please help me out”
Product/ Service Question:
- “Roblox refund”
- “Purchase”
- “Wrong purchase”
Request for Information Question:
- “Need to talk to someone”
- “Need to talk to an assistant”
- “How do I transfer my money to my cash app from Google Play”
Activation/ Cancellation Question:
- “Cancel.Google play”
- “Cancel subscription”
- “Cancellation”
Website/ Application Question:
- “Can't download apps in google play store”
- “Can't download app”
- “App issue”
Shipping and Delivery Question:
- “Never received package”
- “I bought a Google Play car got money on got $25 on I cannot get the money off”
- “No acepta mi tarjeta de Google play”
Return/ Replace Question:
- “Changing me for a app I am not using t”
- “Need to change sign in verification code to new number”
- “Google telegram is changing my card$ 2.19 ,this is a scam, I don't use Telegram services, and I don't play online gambling games , platforms, I wish to have these charges stopped, removed immediately, and I want the hackers found, prosecuted”
Staff Question:
- “Customer service”
- “My Amazon prime service was cancelled 3 months ago but my bank is still being charged”
- “What's the point of having a Customer service number when it's never available to take calls”
Employment Question:
- “I been taken Google play surveys n I wanna know how I will get paid”
- “But I tell them what a good job they're doing”
- “Mujhe job chahye”
Other Question:
- “Google play console”
- “Un reclamo”
- “I kind of put 200 and I wanted to put 20 on there. I wanted to see you get my 200 back. I gotta buy Christmas presents for my kids.”
Compare Google Play Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
