Google Play
Google Play Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Play has 1.7 star rating based on 3812 customer reviews. 7% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 82% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Be cautious of unexpected billing and subscription charges; check payment methods.
- Prepare to request refunds; many Google Play reviews mention refund requests.
- Expect limited access to live customer service for membership or account issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing errors.
- Refunds often delayed or not processed.
- Difficulty canceling subscriptions and removing payment methods.
Positive Feedback
Some users say they would like their amount returned and would be satisfied if refunds and payment issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Play has 1.7 star rating based on 3812 customer reviews. 7% would likely recommend. Consumers are mostly dissatisfied; rating distribution shows 82% unfavorable and 12% positive.
Key Takeaways for Future Customers
- Be cautious of unexpected billing and subscription charges; check payment methods.
- Prepare to request refunds; many Google Play reviews mention refund requests.
- Expect limited access to live customer service for membership or account issues.
Negative Feedback / Risk Areas
- Frequent customer complaints about unauthorized charges and billing errors.
- Refunds often delayed or not processed.
- Difficulty canceling subscriptions and removing payment methods.
Positive Feedback
Some users say they would like their amount returned and would be satisfied if refunds and payment issues are resolved.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blythewood, South Carolina
Trying to solve an issue I can't seem to do!
This has been going a problem now for a couple of years and today again I tried to get it finally solved but when I called I got ABSOLUTELY NOWHERE BC NO ONE ANSWERED AND IN FACT IT JUST HUNG UP ON ME!!! NOT HAPPY AT ALL!!!
User's recommendation: DON'T BOTHER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
I am calling about two refunds that needs to be looking too as soon as possible
- - Refund for $29.99 yearly subscription paid 15 days ago.
- - $19.99 charged to the wrong device; living room, please apply to front door.
Google Play are very rich and they steal from the poor and they don't care who you are they will steal money from you and give you any excuse on Earth why.
Yesterday I received a refund for my $19.95 for the subscription for my brand new doorbell. But I got a letter yesterday denying me my second claim for my $32.08Which is another subscription for a doorbell that went bad just days after I purchase that subscription for $32.08 which I purchased it March the 30th they denied me my payment that was supposed to cover for full year and it hadn't even been 30 days.
I am a 62-year-old grandmother raising a grandchild doing the best I can and every penny of my money is precious to me as that's all I have to live on.
I'm still trying to get my $32.08 which they keep sending me that I'm not qualified for it because it don't meet there requirements and I'm very upset about this situation because it's so wrong almost like a big company stealing from the poor and it hadn't even been not even close to 30 days since I made that purchase of $32.08. I do have a photo of the letter that Google Play sent me but I don't know where to send it so you would read it thank you so much.
I need a refund to apply it to the right device as I did not know what I was doing very complicated please help. Here are some photos that I took from the brand new doorbell from yesterday the one that says living room is a bad doorbell and I no longer have that don't know why it came on there but the one that says front door is the correct one in my yearly subscription of $19.95 went to the old one and not the front door where it's supposed to please help
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle play harassing and blocking me from spending my ballance after I bought a gift card
- - Gift cards added to my account are blocked from use for a week with inconsistent explanations, and staff are rude with no compensation.
Don't mess with google play they will robb you they actully got a policy to scam pepole set up and they get by with steelling pepole money me for my lost wages and my pain and suffering do tome they need to pay me and will pay it told them from day one thst every day they keep my money tied up they will pay me $100 a day
Preferred solution: Full refund
User's recommendation: Do not supoert Google play in buying gift cards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Resolved: Unauthorized charges
I gave another request for a refund for the unauthorized charges today, they already had them I just had to click on them separately. Their form seems to be I'll use " guarded" yes or no for if it may have been family or friend but most importantly to me was you can't save information especially what you put in.
I did have support again hopefully this will work if not I will call my bank and file a dispute after all it was the fraud prevention department of my bank account that notified me. Oh I thought Roblox had an age limit....Who would authorize $60+ dollars for apps and subscriptions
I didn't get to speak with anyone, instead they give you another link with other options which to me is the run a round chasing your request for a refund for unauthorized charges.
User's recommendation: Try to screenshot as much information/ feedback as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fresno, California
Fraudulent charges
I had fraudulent charges to my card during the night and early morning I was sleeping and they took $89 from my card that was for groceries
I had several charges to my card ending in 6772 from Google play and Roblox took $98 from my card here is photos from the transaction I did not make i want to get my $ back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Douglasville, Georgia
Cause you took money off my car and I didn’t want you to and I don’t know why
Y'all took money off my card, and I don't know why. I don't understand why y'all did it, for I need a refund back.
So can y'all help me with it? I don't know what it is for.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't pay for apps, error message
Google Play is not accepting payments from me for apps; my cards are good. An error message comes up.
Preferred solution: The error so I can purchase apps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
If I can give Google Play less than one star I would very unhappy with them they are scammers
- - Subscribed to an older doorbell service that stopped working 15 days after purchase.
- - Refund denied; $32 charged.
I have not heard anything from Google Play other than a rejection letter saying that they can still my money and there's nothing I can do about it that's about how I see it. I am a single grandmother a 62 years old raising a granddaughter alone on social security and every penny of my social security is precious to me and I cannot have a company stealing money from me on a product I cannot use and I only had it for about 15 days I advise people to not deal with Google Play because I don't have no trust. I already asked you
I'm paying for a product that I cannot use that supposed to be for whole year. I bought a subscription for a older doorbell that stopped working about 15 days after I got the subscription for you they refused by refund as I don't care they took $32 from me as a single grandmother raising the grandchild on social security.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer - - I bought a $25 Google Play gift card with no issues, but minutes later I couldn't spend funds and only got copy/paste messages about inconsistencies.
Don’t buy Google play gift cards, because they’ll let you redeem them with no problems, but the second your try to spend your balance, nonexistent “inconsistencies” will show up on your account and you won’t have access to your funds.
I have received four responses so far to my complaints, and every single one is a copy/paste their chatbot CSRs use:"Thank you for contacting Google support.Thank you for your patience while the specialist team reviewed your information. Unfortunately, due to some inconsistencies on your account, the team can’t help you with your Play balance.
We apologize for any inconvenience caused.For more information, refer to: Terms of Service Fix problems with gift cards & codesThank you for your time and patience throughout this process.Thanks!AmritaThe Google Support Team"This is beyond pathetic and completely inexcusable. There are no inconsistencies with my account and they would know that if an actual human was doing the responses.
Hello,
Thank you for your patience while we reviewed your account. We have identified some inconsistencies with your account and as a result, we are unable to fix this issue with your transaction.
Thank you.
- Will steal your money and claim it is your fault
Preferred solution: I want my account unlocked so that I can spend the money that has already been added, as well as an apology for the time wasted in trying to get this issue corrected.
User's recommendation: DO NOT PUT ANY MONEY ON YOUR GOOGLE PLAY, OR GOOGLE PAY ACCOUNT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocking my account
- - Day four with no answers; case escalating but supervisor not offered.
- - They refuse to unblock money or gift card balance.
Very bad I have ask for three days now to talk to a supervisor and still not been contacted by one the supoert dont care about my situation because it not them going threw it so she rudely ended my chat today when I touched base with them again I ask how to send googlplay a bill to where they owe me compensation from my loss of wages and my time lost tonight is the forth night of the singing contest and tomarrow it's over with so them damn *** knocked me out of the hole event made me loose money from that and my suffering from Google doing me like this is very depressing when I done every thing right but its day four now and not one response from any one at all
Day four and not one damn person has told me any thing they keep living to me saying that there escalating my case but dont I have ask for supervisor they refuse to get me one this is beyond except able I need my money or my gift card balance thats on my account to be unblocked and they refuse to do so there going to say that there is inconsistently on my account but I done made sure that my account is in good standing with googleplay there just crooks I tell you this is the thanks I get from Google play for supoerting them how wrong
Preferred solution: Full refund
User's recommendation: Do not supoert Google play
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weatherford, Texas
My money was taken off my card I need it put back
Need My money put back on my card I didn't proceed This transaction somebody accidentally purchased it By mistake
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA.I. Cleaner
I downloaded A.I Cleaner and it took $21 from me unauthorized way before my three day trail I literally had a bill to pay and I'm short on money for my bill now when I requested a refund through their app they sent me to y'all I
- Typically have good apps
- Some apps are just waste of time
Preferred solution: Full refund
User's recommendation: 0 Stars and I'm an Influencer and my word is bond and would never recommend this app ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought a Google Play card by mistake need a refund please
No matter how many time i emailed them no reply came. I told them I purchased the card by mistake but as of today I have heard nothing from the company.
All I would like is a refund of my $160 as I dont have anyway of using the card.
But I feel that it's been cancelled so I couldn't use it anyway. I want my money back thankyou.
Hi, I would like a refund on a Google Play card I bought by mistake on the 08/04/2026 for $160, please.
Yours faithfully,
Rhonda Stewart
- No pros
- Look before buying the wrong card
Preferred solution: Full refund
User's recommendation: Look carefully at the cards before buying the wrong one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerText now
I cancelled text now on 4/07/2026 and yet Google keep letting text now app continue to try and charge my card and sending message as if there's a problem.
User's recommendation: When it's cancelled don't allow apps to continue to take people money. Thats stealing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Martinsville, Virginia
Paid for wrong card .I want a refund
- - Cannot reach anyone by phone; email me.
- - I bought the wrong card; I meant to buy an Apple Card.
- - I want a refund; I don't have a Google play account.
Cannot reach anybody by phone. At least they can email me.
I brought the wrong card at the store. I was supposed to buy an apple card and picked up the wrong card. I just want to get a refund.
I don't have a Google Play account. Email me at jw208716@***.com.
- Just be careful
Preferred solution: Full refund
User's recommendation: Be careful what card you buy
Katy, Texas
UNAUTHORIZED TRANSACTIONS
Google Pay debited my card 3 times back to back unauthorized while my card was locked. Make it make sense.
I need my funds back ASAP and still trying to debit my card. Why???
This is stealing at its finest! I'm going to seek legal action if my funds are not returned.
- Google play sucks especially if you allowing employees to take funds off consumers locked card unauthorized
Preferred solution: Full refund
About
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Google Play is an online store where users can find millions of android apps. Google Play offers a wide range of applications which are divided into categories such as social apps, lifestyle apps, games and many others. Every user can read reviews, look through the screenshots, and view ratings to decide what to download. There are free and paid apps on Google Play Store. All downloaded apps can be used both on Android device and on the web. If there is no internet connection the content is available offline. Google Play updates downloaded apps automatically.
Google Play is ranked 153 out of 3668 in Entertainment category
USA, Other, Worldwide, Asia, Europe, Australia, Canada, UK
Google Play FAQs
Google Play is a web store of mobile applications, games, films, and books. It is designed for devices running the Android operating system. You can download applications either for a fee or for free. Launched in 2012, Google Play is now available in over 100 countries worldwide.
Google Play subscription allows users to access games and apps without advertisements and paid content. It is designed for app engineers.
You can update Google Play Services from Google Play Store by opening the phone settings and choosing App Details. Just tap Update to install the latest version of Google Play Services on your smartphone.
Google Play subscription renews automatically unless you unsubscribe. To cancel your subscription, you should follow the instructions given on the Payments & Subscriptions tab of the app. Uninstalling the app won’t cancel the subscription.
As stated on the Google Help page, you may submit a refund request on the website for all purchases made accidentally. If you noticed a Google Play purchase on your card but didn’t make it, unauthorized charges may be reported within 120 days of the transaction date. You may also submit a refund request directly to a developer.
You don’t have to install Google Play by yourself, as the Play Store app is pre-installed on any Android device. If you don’t see it, check if it is hidden, or turn off your device and turn it on again.
To remove a credit card, debit card, or another payment method from your Google Play account on the computer, go to “payment methods on Google Play”, choose “Edit payment methods”, click on “Remove” under the payment method you want to remove and follow “Remove”.
If you want to remove a payment method on your Android, navigate to “payment methods on Google Play”, tap “More”, choose “Payment settings”, if necessary sign in to Google Play, tap “Remove” under the payment method you want to remove, and click on “Remove”.
To buy Google Play credit with cash, navigate to the top right corner of the Google Play app, tap the profile icon, and follow the next stages: Payments & subscriptions > Payments methods > Add a payment method > Buy Google Play Credit. After this, select an amount, tap “Continue”, choose a store, if it is necessary add your name and postal code, tap “Get payment code”, and follow the further instructions.
You can use Google Play Credit to buy apps, games, books, and other digital content on Google Play. To find additional details regarding this, apply to the Google Play customer service team at the following number: 855-466-4438.
If you want to contact Google Play to request a refund, navigate to the question mark icon after clicking on it in the upper right corner of the official company website or your account image on your mobile device. It opens the help center, where you should click “Contact us” and follow the prompts.
To get Google Play discounts on apps and games, tap on the offer and go into the app or game to redeem it. If you want to get a discount on games, books, movies, and games, it will be applied directly to your cart at checkout.
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Same here. They have no heart no nothing for a senior $400.00 dollars they stole and I'm disable and handicap 70 years old, if they treats there grandparents this way ?
What shall we do? Any advice ?