Stephen H Nhs

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REFUND

Google Play - REFUND
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2 cards not working at all I paid £150 pounds not happy with Google play at all please refund my money to Stephen Hall a/c 1072**** sort code is 07_08_06
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Preferred solution: Full refund

User's recommendation: No sorry I would recommend everyone

Hakim H Ilm

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Gift card

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Google Play - Gift card
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I cant claim my gift card. Google play is asking for more info. I called customer service several times and no answer saying its closed. A customer shouldnt have to go through all this trouble just for purchasing a gift card and cant use it. I drove to cvs wasted gas and my time from work. I need my refund please and I dont want to do business with you guys anymore. Thank you!
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Loss:
$50

Preferred solution: Full refund

User's recommendation: don’t buy Google play gift card

Heather M Hih

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Owe me money

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I have been being charged for a couple months now for TextNow charges. I keep telling them that they are taking money that isn't authorized but they keep doing it anyway.

Have never been able to speak to a love person. It's either email or an agent on there site . When I talked to text now they say it's a Google charge. And yet Ive got to way to speak to an actual person.

These people owe me over 150 from textnow and talku! I have never even heard of talk you. I want my money back. They say that they don't know anything about talku but on some of the transactions it's the same exact contact number (that no one actually talks to you).

I put screen shots of some of the transactions. That's not all of them and they keep telling me their not taking my money.

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Loss:
$150
Cons:
  • There is no customer service

Preferred solution: Full refund

User's recommendation: Don't buy stuff on Google play

1 comment
Florin A Nyp

Am băgat o groaza de bani in acest joc că să scoateți metoda de conectare cu ID Huawei.acum am rămas fără contul de lv 73 din cauza cu nu puteți da posibilitatea de a schimba metoda de conectare sau să rămâna aceeași metodă

Resolved
Edna H Kah

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Resolved: Refund

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Google Play - Refund
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I bought 2 $50 gift cards I picked up the wrong cards by mistake and I cannot use these cards. I was going to buy Apple cards. The manager at dollar general tried to get a refund at the store but would not go through. I have called you but they sent me to a website to open an account which is not what I was wanting to do. I have not scratched the cards off. All I want to do is return them and get my money back. These cards are no use to me. Thanks Edna Hicks
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Loss:
$100
Cons:
  • Could not get to someone who could talk to me
  • Can not get refund

Preferred solution: Full refund

Scott H Alf

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Fraudulent charges

I turned around and found out that there was Google Play purchases being made on my 3 different cards. And I don't want her that often to look at my account details.

So I really didn't notice it because I work a lot. Then I turned around and I filed with Google that they were all flawed during charges and they paid me back for some of them, and they're turning around and there's still a few more that hasn't been paid and they were even on the same day, and they're saying that they can't be refunded but how did they refund the ones to begin with? And not the rest of them? I'm really *** about all of this.

I would just like you know the rest of my money back and I can go on with life. I don't have the money to pay my bills and everything would be OK. Ay Google's multi-billion dollar company a couple $100 inc. It's gonna hurt that Empire.

compared to a dad. That has 4 kids and a dead wife. You know, I hope they do something about it. I'd really appreciate it, but my kids just Won't eat next week.

Cause I don't have the.

money, To go to the grocery store and buy stuff.Like I said, I'm broke.I hope something comes out of it.I live paid a to Payday and when that money got taken out.Mac killed me bombing people for gas you know? I just pray that Google does Google Play?Does the right thing and you know remember 3 for the money?That was probably taken.My prey did a good order above.If they're a good company like that they would do it Don't get largely cases Don't get large in the casesNext week so that's all I can say.Have a great day

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Loss:
$477
Pros:
  • Should have better security
Cons:
  • That you can hit one tap play

Preferred solution: Full refund

Shawna M Ddc

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I’ve been trying to contact google 5 days now

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Google Play - I’ve been trying to contact google 5 days now
Google Play - I’ve been trying to contact google 5 days now - Image 2
Ive travelled out of town for my gift card and I tried bringing it back to the store the manager said contact google they only sell them for google that its non refundable please just refund my money
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Loss:
$200
Pros:
  • Are there good at robbing people and getting by with it
Cons:
  • I need to cancel and get a refund had the trial
  • Full refund please

Preferred solution: Full refund

Vickie N Ujk

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Would like to exchange for a Apple Card.its got 200 on it please help me out

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Google Play - Would like to exchange for a Apple Card.its got 200 on it please help me out
Google Play - Would like to exchange for a Apple Card.its got 200 on it please help me out - Image 2
I bought a wrong card and wanted to see if i could exchange it i put $200.00 on the card. But i found out you couldnt spend it.
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Loss:
$200
Pros:
  • Great apps and games
Cons:
  • Google do not have a phone so they can fix the problem

Preferred solution: Apple card

User's recommendation: I didn’t know they was different. I just seen the colors and grabed. The wrong one

Andrew L Fwo

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Gift card issue

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Google Play - Gift card issue
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I purchased 3 gift cards and they are not working. I have had issues with them from Vons and now CVS. I'm not sure what is going on but please check it out and let me know if there is anything I can get back from my purchases. I'm out $100 for these two and Vons has a claim for the other one for another $50
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Loss:
$150
Cons:
  • Gift card not valid

Preferred solution: Full refund

User's recommendation: At this time I would not recommend to get a gift card

Anonymous

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| map-marker Doylestown, Pennsylvania

I am angry,I burnt 30.00,buying a faulty card..u ppl blocked me as I was requesting immediate attention.

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Google Play - I am angry,I burnt 30.00,buying a faulty card..u ppl blocked me as I was requesting...
Google Play - I am angry,I burnt 30.00,buying a faulty card..u ppl blocked me as I was... - Image 2
I want refund,I want business hours to talk to a real human. I want a replacement active,good..30.00 Google play gift card. Were is ur working phone numbr ,for customer suport!?
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User's recommendation: NO! ABSOLUTELY NOT.I WAS DECIEVED

Brian M Dkc

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Issues with account

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Google Play - Issues with account
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Not fixed. I am getting the runaround. I have done nothing wrong, but buying a Google play card, which was bought from a reputable, national store and resulted in being locked out of my total balance, which is a combo of rewards, money, and a cars on occasion. The purchase was made a while ago and I dont have the card info, but this started t I happen on occasion when the changed the look of there cards. I can't talk to a rep to resolve it, so here I am empty handed and lost money!!!
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Loss:
$25
Pros:
  • Convience of online purchasing when it works properly
Cons:
  • Poor customer service

Preferred solution: My account unlocked so I can use my balance. I would appreciate compensation for the repeat attempts to unlock my account. I am an honest person (ICU Nurse, Army VET, and go to church).

User's recommendation: DONT USE GOOGLE PLAY CARDS

Netti P

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I bought two $200 gift cards from Walgreens and they were not good. I do not know how to get my money back for them.

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Google Play - I bought two $200 gift cards from Walgreens and they were not good. I do not know...
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Google Play - I bought two $200 gift cards from Walgreens and they were not good. I do... - Image 3
Walgreens said that they filled the cards for $200 but they did not work. Neither one of them were good. I just got them tonight probably an hour and a half ago two hours at the most one card number is 286BBPBPXCFW907E the other card is 8LRKHHVG7AR633M I truly dont want to lose this money. Thank you.
View full review
Loss:
$400
Cons:
  • I am unable to speak to someone to resolve my issues

Preferred solution: Full refund

User's recommendation: Don’t buy Google cards from Walgreens

Gwynevere Vjf
map-marker Derry, New Hampshire

Having trouble loading my gift card

Google Play - Having trouble loading my gift card

Lol! ...

Pissed consumer.com, that's actually pretty funny. And my tech stream I suppose would seem pretty pissed off but more or less I was just aggravated I thought I expressed that my aggravation not that I was pissed I've been like I said I've been using you guys for a very long time and spent over 25,000 on Google Play. So I know there's got to be some small mistake. I showed you pictures of the gift card and the receipt showing that it is good.

I'm not trying to scam you.

I just want my money loaded. And don't understand why I can't just get a human being on the phone that can do it for me.

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User's recommendation: Like I said I've spent $25,000 on Google Play cards so of course I'd recommend you guys to other people

Willy W Iau

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Can't redeem Play Card codes

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Google Play - Can't redeem Play Card codes
Google Play - Can't redeem Play Card codes - Image 2

Google Play Store employees are stealing card codes and selling them. The employees change your information in the system and you can't redeem Play Card Codes.

They just wait it out, and then the Google employees have successfully stolen your money. The Card Codes are still active because it shows the value. When you click redeem, it says "unable to redeem code, send details" when you send in pictures of the cards and receipts, now the employees have everything they need to redeem it themselves.

Google Play Store employees are stealing your hard earned money, and gift cards cannot be tracked or returned to the store. Google employees are THIEVES & LIARS!

View full review
Loss:
$51
Cons:
  • Everything about your company is a con

Preferred solution: Full refund

User's recommendation: Get an iPhone

Netti P

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Not happy about losing $400

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Google Play - Not happy about losing $400
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I bought 2 $200 google play cards. They were not good. I went back to Walgreens and they said there was nothing they could do
View full review
Loss:
$400
Pros:
  • Will depend on if i get my money back
Cons:
  • To many times getting cards at walgreens that are not good

Preferred solution: Full refund

User's recommendation: Don’t buy google play cards. I will tell everyone

Norman L Ywh

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Bad card

Google Play - Bad card
Google Play - Bad card - Image 2
Bought the Google Play card for $200 on 2/13/24 and receipt signified it was activated. It has never worked.
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Pros:
  • Fine as long as the card works

Preferred solution: Full refund

Timothy L Rvv

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Google play gift cards won't work

Google play gift cards won't work
Google play gift cards won't work - Image 2
I bought 4 Google Play gift cards for a total of $350 dollars and all 4 cards didn't work due to already been claimed codes and this is unacceptable and I feel that I got ripped off and I want my money back. I think that these cards should never be sold in stores ever again
View full review
Loss:
$350
Pros:
  • Games are fun to play
Cons:
  • Gift cards codes never work

Preferred solution: Full refund

User's recommendation: Do not buy these cards unless you have money to lose

Google Play FAQs

Winnie Murugi
Winnie Murugi
PissedConsumer Reporter

Google Play is a web store of mobile applications, games, films, and books. It is designed for devices running the Android operating system. You can download applications either for a fee or for free. Launched in 2012, Google Play is now available in over 100 countries worldwide.

Is a Google Play subscription worth it?

Google Play subscription allows users to access games and apps without advertisements and paid content. It is designed for app engineers.

How to update Google Play services?

You can update Google Play Services from Google Play Store by opening the phone settings and choosing App Details. Just tap Update to install the latest version of Google Play Services on your smartphone.

How to cancel a Google Play subscription?

Google Play subscription renews automatically unless you unsubscribe. To cancel your subscription, you should follow the instructions given on the Payments & Subscriptions tab of the app. Uninstalling the app won’t cancel the subscription.

How to get a refund on Google Play?

As stated on the Google Help page, you may submit a refund request on the website for all purchases made accidentally. If you noticed a Google Play purchase on your card but didn’t make it, unauthorized charges may be reported within 120 days of the transaction date. You may also submit a refund request directly to a developer.

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