Lorraine A Evc

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Purchase made by mistake

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Google Play - Purchase made by mistake
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I am very dissatisfied because a purchase was made on my phone by mistake and Google Play will not refund my money. I play other games on my phone with no problems with purchases, but this game I was playing and did not log out and my hands pushed buttons by mistake and made a $100.00 purchase. This money was for a bill and they will not refund my money.
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Loss:
$100

Preferred solution: Full refund

Anonymous

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| map-marker Washington, District Of Columbia

Bought a gift card want to redeem code

Google Play - Bought a gift card want to redeem code
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I am waiting for the investigation to be completed so that I can receive my refund from a google play gift card that I bought from CVS and I dont believe any of the cards are valid but CVS is continuing to sell them and I couldnt redeem the code.
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User's recommendation: Don’t purchase google play gift cards from CVS

Cianni Udq
map-marker Yarm, Stockton-On-Tees

Kingdavid

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Google Play - Kingdavid
My name Mr king David Seigha my email is not working I cannot sign into my gmail account that the end
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Arjen Qrx

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| map-marker Anaheim, California

Gift card redemption issue

Google Play - Gift card redemption issue
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I bought a Google play gift card and it seems there is an issue when redeeming the card..I have attached pictures of the card message she is getting while redeeming the card so please advise what would my next step would be to resolve the issue or getting my money back thank you so much for your help and Ill be waiting to hear from you .. thanks again
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User's recommendation: First time with this issue. I can’t really recommend on this issue I don’t haven’t had many issues like this before

Anonymous
map-marker Riverton, Wyoming

To get a refund

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Google Play - To get a refund
Google Play - To get a refund - Image 2
They wont give me any type of refund for weight watchers. They charged me 200.44 for a year. I just sighned in to see my recipes. I would have paid for a month.
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Natasha R Iwa

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Paid for something im not getting

Google Play - Paid for something im not getting
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i paid for the worng card that why I need a refund back the shop told me to send you a message for a refund on the card
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Loss:
$100

Preferred solution: Full refund

User's recommendation: 100

Elda E Qls

No sirbe

Google Play - No sirbe
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Al poner el número me tira eror y no sirve lo intento una ves asta tres y nada y quiero que mi rembolso o una tarjeta nueva
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Loss:
$200
Pros:
  • Solo que no bender tarjeta que no sirve

Preferred solution: Full refund

User's recommendation: Que contacten al goole

Anonymous

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| map-marker London, England

A faulty Google voucher

Google Play - A faulty Google voucher
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I brought two Google cards at £100 each one voucher didn't work the store won't give my money back, I've used Google play cards before with no problem and I wish to continue it's just a shame I've lost £100 being a student working part time please could you refund me or send a code to redeem my money
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User's recommendation: Just check everything

Lorraine A Evc

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| map-marker Annapolis, Maryland

Purchase made by mistake

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Google Play - Purchase made by mistake
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I made a purchase by mistake and they will not refund my money. My phone was in my hand after playing Casino game and my hand must have pushed keys and made the purchase which was a huge mistake and they will not refund my money. I have made purchases with Google Play before for another game but this new game I was playing made this purchase with out me knowing.
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User's recommendation: Be careful with these games you can easily make purchases my mistake.

Sean H Cxm

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My google play gift card can't redeem

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My google play gift card can't redeem
I bought a Google play gift card for $25. And when I go to redeem it, I get a message telling me that Google wants more info. So I send the info, and it says I'll be contacted In 3 business days. 3 days came and went, and nothing happened. And every time I try to call Google, it just says they're closed. So they basically wasted my money. I just submitted the info again, just incase they couldn't see my info the first time. But it is looking like I'm done with Google now forever. I will be switching to Apple as soon as possible
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Loss:
$25
Pros:
  • There is cool stuff to buy
Cons:
  • And you lose your money
  • Might rip you off

Preferred solution: Full refund

Resolved
Joshua T Jqp

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Resolved: Charged a day early on subscription

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Google Play - Charged a day early on subscription
Updated by user Dec 12, 2023

Company fixed the issue and I have been provided with apology. Contacted Google, Disney+, Google again, Pissed Consumer, Google again, PC again, Google again, PC again.

Original review Dec 05, 2023
Have to cancel many services for a few months to pay the lawyer and mechanic. Was waiting til 9pm on the 5th to cancel Disney+ because the monthly billing is plainly listed as the 6th.

The charge came through a day early so the check to the lawyer is going to bounce.
Google won't allow me to talk to a person, and their automated assistance tells me I have to contact Disney+ for resolution, as the only one of my Play Store subscriptions they handle refunds for is NFL+.

Meanwhile Disney+ tells me they're not legally allowed to process ANY changes to an account purchased through a 3rd party.
So they get to stay happy and protected after stealing my money, playing off each other as they screw me. Meanwhile, they've caused a check TO MY LAWYER to *** BOUNCE!
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Loss:
$14
Pros:
  • Exist and android phone make you use them
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: BUYER BEWARE!!!

Zyana Xyb

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Play store recharge is not used

Google Play - Play store recharge is not used
Recharge is not available We have detected unusual transactions in your account and recharge is currently unavailable for security reasons. For assistance, click "Contact Us tiktok
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User's recommendation: I can't pay tiktok coints with Google play

Aloysius Dvx

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Cant spend my Google play money in game

Cant spend my Google play money in game
Cant spend my Google play money in game - Image 2
I can't redeem my card onto my Google play account and it asks me for more information details and proof of
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User's recommendation: Please talk to these people cause they are very good people responde with good help

Ivan M Coc

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Gift card issue need more info

Google Play - Gift card issue need more info
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I can't redeem gift card when I bought it please contact me at this number 469504**** I tried calling but I didn't really help so help me please
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Loss:
$20
Pros:
  • Its easy to reedem
Cons:
  • Anything can go wrong

Preferred solution: Full refund

User's recommendation: Give step by step instructions

Anonymous
map-marker Cape Town, Western Cape

No response from customer service

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Google Play - No response from customer service
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I bought a Google Play prepaid voucher in my country, but I keep getting an error "Couldn't redeem this code. This code can only be used in [country]. See gift card Terms of Service" each time I try to load it. I logged a support case with Google Play will all the information, including the cases that "mysteriously" disappeared with no resolution. I confirmed that my profile, region and voucher are all in the same country, but the error persists. I have still received no help from Google after 10 days and 5 cases logged.
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